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Returns & Exchanges

Want to return a Campervan HQ product? Our return policy and return process can be found here.

What is your return policy?

At Campervan HQ, we want our customers to have the best experience when shopping on our site. Below are the details of our Return Policy. Unfortunately sometimes carriers damage items in transit. IMPORTANT: You must inspect your shipment for any dama

How do I return an item?

RETURNS PROCESS. Below is our process for returning items depending on your reason of return. See our return policy in this article. Insurance and Tracking. If you are returning an item worth over $75, you should consider using a trackable shipping s

Where's my refund?

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Often credit card companies and banks add processing time before posting

Wrong Item Received or Parts Missing

If you received a different item than expected, first check your original order confirmation email to verify you ordered what you thought. If the confirmation email shows a different product than you received, please take a photo of the box and packi

Appropriate Packaging for Returns

The best packaging for a return is the original box and packing materials if they're still available and in good shape. If you no longer have the original packaging, follow these important guidelines. For each type of product, carefully choose approp