Returns & Exchanges
Want to return a Campervan HQ product? Our return policy and return process can be found here.
What is your return policy?
At Campervan HQ, we want our customers to have the best experience when shopping on our site. Below are the details of our Return Policy. Unfortunately sometimes carriers damage items in transit. IMPORTANT: You must inspect your shipment for any dama
Initiating a Return
Step 1: Return Policy. Be sure to read and understand our Return Policy completely before proceeding. There you can see which items are eligible for return as well as excluded items. You can also find time frame and other requirements and learn the c
Where's my refund?
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Often credit card companies and banks add processing time before posting
Wrong Item Received or Parts Missing
If you received a different item than expected, first check your original order confirmation email to verify you ordered what you thought. If the confirmation email shows a different product than you received, please take a photo of the box and packi
Appropriate Packaging for Returns
The best packaging for a return is the original box and packing materials if they're still available and in good shape. If you no longer have the original packaging, follow these important guidelines. For each type of product, carefully choose approp